We're here to help
Having an issue? Need technical help? Have accessibility feedback? Submit a support request and our team will get back to you quickly.
⚠️ Not an emergency service
VantaCare Systems is not an emergency service. If you need urgent medical assistance or have a medical emergency, please contact your local emergency services or dial 911 immediately. Our support team responds during business hours.
Submit a support request
Fill out the form below and our support team will respond within 1–2 business days. For urgent issues (platform down or critical functionality broken), please call us.
Direct contact
ADDRESS
THE BRENTANO SUITE Solar House, 915 High Road
LONDON - N12 8QJ United Kingdom (GB)
Common support topics
Account access & login
If you can't log in, have forgotten your password, or need to reset your account, we can help you regain access quickly.
Expected response: Within 2 hours during business hours
Platform functionality
Questions about how features work, navigation issues, or unexpected behavior? Our support team can walk you through functionality.
Expected response: Within 1–2 business days
Accessibility feedback
Found an accessibility barrier? Let us know. We take accessibility seriously and will investigate and fix issues.
Expected response: Within 1–2 business days
Security concerns
Think you found a security vulnerability or privacy concern? Contact us immediately. We have a responsible disclosure process.
Expected response: Urgent (within hours)
Integration & technical
Questions about API integration, data workflows, or technical setup? Our engineering team can help troubleshoot.
Expected response: Within 1–2 business days
Data export & privacy
Need to export your data, request account deletion, or have privacy questions? We can help with all data-related requests.
Expected response: Within 2–5 business days
Check our FAQ first
Many questions are answered in our frequently asked questions. You might find the answer you're looking for right there.
View FAQ